Privacy Policy

Last Updated: November 26, 2025

1. Who We Are

• Company Name: TEK Optima Research Ltd
• Registered Office: Unit 10, Westcroft Business Park, Oakdene Dr, Three Legged Cross, Wimborne BH21 6FQ, United Kingdom
• Contact Email: privacy@tekor.tech
• Role: We act as a Data Controller for our website visitors and direct customer contacts. For the scientific data processed via the DeepInsight® platform on behalf of our clients (e.g., CDMOs, biopharma), we typically act as a Data Processor.

2. The Data We Collect

A. Information You Provide to Us

• Account Information: Name, email address, job title, and organization name when you register for DeepInsight® or request a demo.
• Communication Data: Information you provide when contacting our support or commercial teams (e.g., via email or contact forms).

B. Information Collected via DeepInsight® Tools

When you install our sync tools on your instrument PC or use the browser-based dashboard:

• Usage Data: Logs regarding when and how you access the platform, including IP addresses, browser type, and interaction timestamps.
• System Information: Technical details about the instrument PC (e.g., OS version, hardware specifications) necessary for the sync tools to function.
• Scientific Data: Raw images and metadata from your laboratory instruments (e.g., VIPS™, Cell Metric®). While this is primarily non-personal scientific data, metadata may occasionally contain user identifiers (e.g., "Operator Name") embedded by the instrument software.

C. Cookies and Tracking

We use essential cookies to maintain your session security and improve platform performance. We may use analytics cookies to understand how our website is used. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data

We process your data for the following legal bases:

• Contractual Necessity: To provide the DeepInsight® services, including syncing data, generating growth models, and granting access to the dashboard.
• Legitimate Interests:
  • To improve our algorithms and predictive models (e.g., tuning growth curves for specific cell lines).
  • To ensure the security and integrity of our proprietary UK-based infrastructure.
  • To communicate with you regarding updates, technical support, or billing.
• Legal Obligation: To comply with financial and tax regulations.

4. Data Storage and Security

• Location: Your data is stored on our secure, proprietary infrastructure in the UK. We utilize Kubernetes-based orchestration and enterprise-grade storage encryption to protect your intellectual property.
• Security Measures: We employ industry-standard security practices, including data encryption in transit (HTTPS/TLS) and at rest, role-based access controls, and regular security audits.

5. Sharing Your Data

We do not sell your personal data. We may share data with:

• Service Providers: Third-party vendors who assist with billing or email delivery, bound by strict confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and safety.

6. International Transfers

As a UK-based company, your data is primarily processed in the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or EU Standard Contractual Clauses (SCCs).

7. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request that we delete your personal data (subject to legal retention requirements).
• Restriction: Request that we restrict the processing of your data.
• Objection: Object to our processing of your data based on legitimate interests.

To exercise these rights, please contact us at privacy@tekor.tech.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our technology or legal requirements. We will notify active users of material changes via email or a platform notification.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@tekor.tech or write to us at our registered office address above.